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Tier I Technical Support
First Tier Support is available 5 days per week and is the first point of contact typically intended to solve GUI-related queries. This includes but is not limited to GUI setup, OS restoration, and general techincal information.
Tier I Group Pack
Tier II Technical Support
Second Tier Support is available 5 days per week and provides assistance, planning, and resolution of difficult, mission-critical queries relating to both GUI- and Linux-command-line submissions. Tier II Support is provided by a centrally-managed group of highly-skilled IT staff.
Tier II Group Pack
Tier III Technical Support
Third Tier Support is available Monday through Friday, 9:00am to 5:00pm EST and is designed by our Senior IT staff to provide specialized services that are related to advanced features, rebuilds, and configuration.
Professional Services
Professional Services Support is available Monday through Friday, 9:00am to 5:00pm EST. This services is by Appointment ONLY and provides third-party installations and customization.
In-House Support
In-House Technical Support is available 9:00am-9:00pm EST Monday through Friday and is designed for the customer to send us the headaches so we can manage the solution in-house.
Patch Installation
Patch Installation Service is available Monday through Friday, 9:00am to 5:00pm EST. We will install all patches and monitor for new ones. Patches will be installed after two (2) weeks of testing unless it poses a security risk for your system.
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